Upmetrics

Travel Agency Business Plan: Funding-Ready Sample Document

Vinay Kevadia
Vinay KevadiaUpmetrics Team

You already know how to build a travel itinerary, manage a client relationship, and close a supplier deal. But what trips most people up is turning all of that into a solid plan that a bank will actually say yes to.

How do you show revenue projections for a business that runs on commissions? What does an SBA lender even want to see? How much do you need to get started?

But there’s a lot to figure out on your own.

That’s exactly what this sample is here for. It shows you how Wanderlux Travel Group, a full-service travel agency launching in Brookhaven, Georgia, structures its financials, positions its services, and makes the case to an SBA lender.

Use it as your reference. And build your own plan from here!

Executive Summary

Wanderlux Travel Group is a full-service travel agency launching in Brookhaven, Georgia, in April 2026.

We are seeking $120,000 in SBA 7(a) financing from Community First Bank, plus $30,000 in owner equity, for $150,000 in total startup capital. Those funds cover office setup, technology, marketing launch, and a working capital reserve of $110,600.

Business Model

Wanderlux runs two revenue streams. Leisure travel generates commissions of 10-15% plus planning fees. Corporate travel management delivers predictable monthly contract revenue from managed travel programs.

Host agency affiliation provides IATA (International Air Transport Association) accreditation and pre-negotiated supplier contracts from day one. That’s what allows a new agency to earn competitive position rates without years of direct supplier relationships.

On the corporate side, we are targeting 10 to 15 accounts by the end of Year 1, at $500 to $1,500 per month in management fees per account.

Market Opportunity

Travelers are coming back to advisors:

  • Travel advisors booked $119.3 billion in travel in 2024, with continued growth projected by the U.S. Bureau of Labor Statistics.
  • Travel advisor-assisted bookings grew faster than any other channel in 2025, with an estimated 13.3 million Americans actively seeking professional advisory help.

Greater Atlanta’s metro population of 6.4 million includes a concentrated base of high-income households in Brookhaven, Buckhead, and Dunwoody.

Brookhaven’s Dresden Drive corridor is lined with financial advisory firms, boutique law practices, and architecture studios. These are exactly the dual-income professionals who travel two to three times per year and want someone to handle the complexity. That’s the client Wanderlux is built for.

Our Team

Wanderlux is led by Nicole Pratt and Marcus Pratt. Nicole Pratt holds a Certified Travel Associate designation with 10 years of advisory experience.

She most recently managed a team of eight agents at a full-service agency before launching Wanderlux to build her own client base under her own brand. She leads all leisure and specialty bookings.

Marcus Pratt brings seven years of corporate sales experience and a BBA in Marketing from Georgia State University. He handles all corporate prospecting and account management.

In practice, each owner runs their segment independently, which keeps operations clean from day one.

Financial Snapshot

The financial projections reflect a conservative ramp. Year 1 projects a pre-tax loss of $16,630, driven almost entirely by $16,000 in one-time startup expenses that do not repeat in Year 2 or beyond.

Even after absorbing that loss, ending cash closes Year 1 at $93,556, a healthy reserve that supports continued operations and loan repayment without interruption.

Year 2 returns $43,220 in net income. Annual debt service is $17,093. That produces a debt service coverage ratio of 2.53x, well above the SBA’s standard 1.25x threshold. The business breaks even at 608 bookings per year (51 per month). Year 1 projects 640.

Line Item Year 1 ($) Year 2 ($) Year 3 ($)
Total Bookings 640 768 922
Total Revenue $320,000 $384,000 $460,800
Gross Profit $216,000 $259,200 $311,040
Net Income (Pre-Tax) ($16,630) $43,220 $95,761
Ending Cash $93,556 $127,833 $213,424

Financial Snapshot - business plan

The SBA 7(a) loan carries a monthly payment of $1,424 at 7.50% fixed over 10 years. Wanderlux’s Year 2 net income of $43,220 covers annual debt service of $17,093 with room to spare.

The business does not require a second loan to reach profitability. It requires time, consistent bookings, and the referral network that both owners have already started building before launch.

Company Overview

Wanderlux Travel Group is a Georgia-registered limited liability company, headquartered in Brookhaven, Georgia, 30319.

It’s filed with the Georgia Secretary of State with an active EIN (Employer Identification Number) and full ASTA (American Society of Travel Advisors) membership.

The company operates from 600 square feet of leased office space in Brookhaven at $2,000 per month. Brookhaven sits between Buckhead, Dunwoody, and Sandy Springs. These are three of Greater Atlanta’s most affluent neighborhoods.

Being accessible to all three without the overhead of a higher-rent district keeps fixed costs manageable from day one.

At Wanderlux, we provide full-service travel planning for Greater Atlanta’s leisure and corporate clients, held to advisor-led service standards.

Through its host agency affiliation, the company secures IATA accreditation, global distribution system (GDS) access, and pre-negotiated supplier contracts from launch. This is what allows a new agency to earn competitive commission rates immediately, without years of direct supplier relationship building.

Wanderlux carries errors & omissions (E&O) insurance and general liability coverage from launch, with seller-of-travel registration filed for clients in regulated states.

Quick facts:

Entity Type Limited Liability Company (LLC)
State of Registration Georgia
Headquarters Brookhaven, GA 30319
Office Size ~600 sq ft leased commercial space
Monthly Rent $2,000
Launch Date April 2026
Industry Association ASTA Member

As said earlier, advisor-assisted bookings are growing faster than any other booking channel in the U.S. right now. Greater Atlanta’s post-pandemic travel demand has recovered strongly.

The suburban markets Wanderlux targets have seen rising disposable incomes with limited boutique advisory options.

As the market data shows, both leisure and corporate travel have fully recovered post-pandemic and are growing. April 2026 is a deliberate launch window, not a default start date.

Ownership

Nicole Pratt: CEO & Lead Travel Advisor

Nicole holds a Certified Travel Associate designation and a Bachelor’s in Hospitality Management from the University of Central Florida.

She spent 10 years at a full-service Atlanta agency, managing a team of eight advisors for the final four years. She left that role in late 2025 to launch Wanderlux on her own terms.

Marcus Pratt: COO & Corporate Sales

Marcus holds a BBA in Marketing from Georgia State University and spent seven years selling managed services contracts to mid-size companies across Atlanta.

He completes his transition from that role in July 2026, meaning corporate outreach runs at reduced capacity through Q2. That timeline is already factored into Year 1 projections.

Keys to Success

Wanderlux’s path to profitability depends on 5 operational factors. Each one is measurable and tracked monthly from launch.

  1. Securing host agency commission rates of 10-15% across leisure bookings from day one
  2. Marcus closing at least 10 corporate accounts at $500-$1,500/month before December 2026
  3. Nicole maintaining a 40%+ client repeat rate by the end of Year 2
  4. Keeping each advisor’s active client load at 20 projects maximum to protect service quality
  5. Generating 30+ referral introductions annually through the partner network by Year 2

Growth Milestones

We have defined clear milestones for the first three years of operation:

Growth Milestones - business plan

These milestones reflect a steady growth approach supported by our operational capacity and financial projections.

Travel Industry & Market Analysis

Industry Overview

As outlined earlier, travel advisors booked $119.3 billion in 2024, and advisor-assisted bookings are growing faster than any other booking channel. But the headline number alone doesn’t tell the full story.

The common assumption is that online platforms have replaced advisors. The data says otherwise.

  • According to the survey of 25,000 North American travelers, 74% want a travel expert with them on vacation, despite the wide availability of booking apps and platforms.
  • International travel now accounts for 80% of total advisor bookings, the highest share ever recorded, with demand continuing to grow.
  • Around 85% of luxury travelers view travel advisors as essential for handling disruptions and securing seamless experiences

That’s the clear reasoning. OTAs (Online Travel Agencies) handle simple point-to-point bookings reasonably well. They fall apart on multi-destination itineraries, group travel, and anything requiring real-time problem-solving.

The demand for human expertise is growing. 58% of Millennial and Gen Z travelers want a travel advisor for major, complex trips. The BLS (U.S. Bureau of Labor Statistics) projects approximately 7,100 travel agent job openings annually through 2034.

And most importantly, total U.S. travel spending is projected at $1.35 trillion in 2025, growing to $1.49 trillion by 2029. That growth is not evenly distributed.

Markets with high household incomes and strong corporate travel demand tend to outperform national averages. Greater Atlanta is one of them. And that’s where Wanderlux is launching.

The Atlanta Market

Atlanta is Delta Air Lines’ primary hub. That single fact shapes the city’s travel culture more than any demographic statistic.

Atlanta residents fly more frequently than the national average. Corporate travel is embedded in how business operates here. The companies Wanderlux targets already have employees on planes every week.

Market Indicator Data
Metro Atlanta population ~6.4 million
Brookhaven city median household income $117,663
ZIP 30319 median household income $130,648
Dunwoody city median household income $121,903
Fortune 500 headquarters in metro 13
Fortune 1000 headquarters in metro 23
Total metro businesses 150,000+

Brookhaven, Buckhead, and Dunwoody have a strong base of high-income households. These are frequent travelers who prefer curated experiences over self-booking.

At the same time, Atlanta has a large number of mid-size companies that require regular travel for meetings, events, and operations.

Travel demand is also balanced:

  • Leisure travel peaks during holidays and summer
  • Corporate travel remains steady throughout the year

This balance supports Wanderlux’s dual revenue model and reduces dependency on one segment.

Wanderlux’s target area holds 15,000+ affluent households and 2,000+ mid-size companies. Reaching 200 leisure clients and 15 corporate accounts by the end of Year 1 is less than 1.5% of either segment.

The plan does not need a large market share. It needs the right clients within a well-defined slice of it.

When writing your own market analysis, use your specific city’s census data for household income and demographics. Generic national figures won’t convince a lender. The more local your data, the more credible your plan.

Target Customer Profile

Wanderlux focuses on two clear customer segments.

1. Leisure Travelers

Who they are

  • Age 35 to 60, dual-income couples or empty nesters
  • Household income $150,000+
  • Brookhaven, Buckhead, Dunwoody
  • At least one international trip per year

What they want

  • One contact who owns the entire trip from booking to return
  • One single expert recommendation, not 12 options to scroll through
  • Someone accountable when things go wrong

Pain points

  • Self-booked trips that cost more to fix than an advisor would have charged
  • No support when a flight cancels or a hotel loses the reservation
  • Review sites that leave them more confused than when they started

Behavior

  • Two to three trips per year, $4,000 average booking value
  • Lifetime annual value: $8,000 to $12,000 per retained client
  • Referral-driven. Each satisfied client averages two to three introductions.
  • Repeat client target: 40% by Year 2

2. Corporate Clients

Who they are

  • 50 to 500 employees, Greater Atlanta metro
  • No central booking oversight
  • Travel spend largely untracked

What they need

  • Centralized booking with a travel policy that employees follow
  • Monthly spend reports and quarterly reviews
  • One number to call at 6 AM when something goes wrong

Pain points

  • Employees booking outside policy using personal loyalty programs
  • No system to audit whether the lowest fare was selected
  • National TMCs with minimum account sizes that exclude mid-size companies

Behavior

  • 20 to 50 bookings per month, $1,500 average booking value
  • One retained corporate account outperforms 36 individual leisure bookings annually
  • Office managers flag the problem, CFOs sign the contract
  • Door opener: Marcus’s free travel audit
  • Contract: annual managed travel agreement with quarterly reviews

Competitive Analysis

Wanderlux sits in a space most competitors do not occupy: boutique personal service combined with modern technology and a dual leisure-corporate model. Understanding why requires looking at who is already in the market and what each one cannot do.

Greater Atlanta’s travel market has four competitor categories:

  1. OTAs (Online Travel Agencies) like Expedia and Booking.com
  2. National TMCs (Travel Management Companies) like BCD Travel and American Express Global Business Travel
  3. Independent local agencies like KK Travels Worldwide and Condor Tours
  4. Home-based and franchise advisors affiliated with networks like Dream Vacations and Travel Leaders

The table below breaks down each competitor category across service type, capability, and key limitations.

Competitor Comparison

Category Expedia / Booking.com Amex GBT / BCD Travel KK Travels / Condor Home-Based Advisors
Type OTA National TMC Local boutique leisure Franchise / hosted
Serves Self-service leisure Large enterprise (500+ employees) Leisure only Leisure only
Pricing model Free to book, fees on changes High transaction fees + management contracts Commission + planning fees Commission-based
Personal service None Dedicated managers for large clients only High Medium
Corporate capability None High None None
Where they fall short No human support. No accountability when trips go wrong. Priced out of reach for mid-size companies. Leisure-only. No corporate programs. No physical office. No corporate capability. Harder to verify credentials.

The Gap We Fill

One honest note for the Wanderlux: The real competitive gap is the startup disadvantage. No client base, no track record, and no brand recognition at launch. That is a genuine vulnerability.

What offsets it is Nicole’s existing client relationships, Marcus’s seven-year corporate network in Atlanta, and host agency supplier access that takes most independent agencies three to five years to build on their own.

The position itself is straightforward. No agency in the Brookhaven and Buckhead corridor currently combines high personal service, modern booking technology, and a dual leisure-corporate model.

KK Travels and Condor serve leisure clients well, but stop there. National TMCs handle corporate travel but are priced out of reach for a 100-person Atlanta company. Home-based advisors keep costs low but have no office and no corporate programs.

Wanderlux does not compete on commodity bookings. It competes on complexity, relationships, and accountability. That is a deliberate choice.

Our Competitive Moat

Three factors make Wanderlux’s position difficult to replicate quickly.

  • Host agency relationships provide supplier access and commission rates that take new entrants years to build independently.
  • Corporate travel contracts carry natural switching costs. Once a company’s travel policy, reporting, and booking workflow are set up through Wanderlux, changing providers means rebuilding all of it.
  • The referral network in Brookhaven and Buckhead compounds over time. Each satisfied leisure client becomes a potential source of two to three future introductions. That dynamic is slow to build and hard to displace.

Travel Services & Pricing

Wanderlux offers four distinct service categories, each generating revenue through a combination of supplier commissions and client-facing fees.

Leisure bookings deliver higher per-transaction margins. Corporate management fees deliver month-to-month predictability. Group and specialty travel add volume without requiring additional headcount in Year 1.

All commission rates are secured through host agency affiliation and consortium membership from day one, which is what makes competitive supplier rates available to a new agency from launch. Revenue breaks down as approximately 54% leisure, 28% corporate, and 18% group across Year 1 bookings.

All service fees are disclosed upfront and non-negotiable. That policy is deliberate. Waiving fees to win clients trains them to expect free work. Wanderlux does not compete that way.

Travel Services & Pricing - business plan

The sections below explain what each service includes, how it is delivered, and how it contributes to overall revenue.

Leisure Travel Planning

Full-service vacation planning for individuals and couples booking luxury resorts, river cruises, all-inclusives, and safaris. This is not a flight-and-hotel assembly. It is end-to-end planning for trips that typically run $4,000 or more.

Cruises and all-inclusive packages booked through consortium relationships pay up to 15 to 16 percent commission.

Airlines pay almost nothing, which is why the leisure mix is weighted toward full itinerary planning rather than standalone flight bookings.

Pricing

  • 10%–15% commission from suppliers
  • $100–$150 planning fee per trip

Capacity

  • Each advisor handles 15–20 active clients at a time

Corporate Travel Management

Managed travel programs for mid-size companies with regular travel needs but no formal travel policy. Marcus handles all corporate accounts from initial outreach through onboarding and ongoing management.

Clients receive a single point of contact, monthly spend reports, and 24/7 after-hours support through the host agency emergency line for in-travel disruptions.

Marcus and Nicole are not personally staffing overnight support. That coverage comes through the host agency infrastructure.

Pricing

  • 10%–12% commission
  • $500–$1,500 monthly management fee
  • Average booking value of ~$1,500

Capacity

  • Target of 10–15 corporate accounts in Year 1

Group Travel & Events

Corporate retreats, incentive trips, destination weddings, and family reunions for groups of 10 or more travelers. The planning complexity is beyond what OTAs can handle and more than most local independent agencies take on.

It covers coordinating flights, accommodation blocks, ground transfers, and event programming across multiple parties.

Corporate retreat bookings come through Marcus’s corporate accounts. Destination weddings come through referrals from wedding planners. Family reunion bookings come through leisure client relationships.

Pricing

  • 12%–15% commission
  • $500–$2,000 planning fee per group
  • Average revenue of ~$2,800 per group

Capacity

  • Around 20 group events planned in Year 1

Specialty Travel Consulting

Honeymoons, adventure travel, accessibility travel, and multi-generational trips. These require deeper customization and more advisor time than standard leisure bookings.

Nicole built her specialty credentials across 10 years of luxury advisory work, including multi-leg international itineraries, accessibility travel, and luxury safari coordination.

Pricing

  • 10%–15% commission
  • $150 consulting fee per itinerary

Capacity

  • Limited volume to maintain service quality
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Supplier & Partner Network

A travel agency’s profitability depends on its relationships with suppliers. At Wanderlux, we’re not starting from scratch. We’ve built our setup around a host agency and partner network that gives us access to suppliers, systems, and commission structures from day one.

Host Agency Relationship

Wanderlux affiliates with Nexion, a full-service host agency and ASTA member. Through Nexion, Wanderlux gains access to:

  • IATA (International Air Transport Association) and CLIA (Cruise Lines International Association) accreditation
  • GDS (Global Distribution System) access via Sabre or Amadeus
  • Pre-negotiated supplier contracts from day one

Nexion retains 20-30% of gross commissions as a fee for that infrastructure. This is standard industry practice and is already reflected in revenue projections. Supplier contracts become accessible upon finalizing the affiliation agreement before the April 2026 launch.

Consortium Membership

Through Nexion, Wanderlux gains access to Signature Travel Network, a consortium that negotiates collectively with suppliers for preferred rates and overrides.

Key benefits include:

  • Commission overrides above standard rates based on booking volume
  • Preferred supplier status with major hotel, cruise, and tour operator partners
  • Marketing co-op funds for client-facing promotions
  • FAM (Familiarization) trip access for advisors

FAM trips are not a travel perk. They are how Nicole and the team stay current on luxury destinations, verify supplier quality firsthand, and maintain the recommendation credibility that clients pay planning fees for.

Key Suppliers

Key partners by category:

Category Key Partners Commission Range
Cruise Lines Royal Caribbean, Viking, Celebrity Cruises 10-16%
Hotels Marriott, Hilton, IHG 8-12%
Tour Operators Tauck, G Adventures, Abercrombie & Kent 10-15%
Airlines Delta Air Lines (Atlanta hub) 1-5%

For corporate accounts, Marcus will use Delta’s corporate travel program alongside Marriott and Hilton corporate rate agreements. The supplier network spans enough categories that no single relationship represents a critical dependency.

Technology Partners

GDS access runs through Sabre or Amadeus via Nexion. TravelJoy serves as the primary CRM for client and booking management, with ClientBase under evaluation as an alternative for larger account needs.

Travefy handles client-facing itinerary creation, which is the deliverable that differentiates a professional advisory experience from a self-booked trip.

QuickBooks Online manages accounting and commission tracking. Combined monthly technology spend is approximately $600, or $7,200 annually.

Marketing & Client Acquisition Strategy

Wanderlux’s marketing prioritizes relationship-driven acquisition: referrals, local partnerships, and community presence, supported by targeted digital campaigns.

The total annual marketing budget is $18,000, or 5.6% of Year 1 revenue. That is a conservative allocation for a referral-heavy service business where each satisfied client generates future introductions without additional spend.

Client Acquisition Channels

The $18,000 budget breaks down across four channels:

Client Acquisition Channels - business plan

Wanderlux does not run discount promotions or compete on price. That channel was considered and rejected. Clients who find an advisor through a discount offer are not the clients who return for a $4,000 safari booking.

(1) Digital marketing ($8,000/year)

The agency website serves as the primary conversion point for both leisure and corporate inquiries. A blog covering Atlanta travel tips and destination guides supports organic search visibility. In addition:

  • Instagram targets the leisure segment with destination content and client trip highlights.
  • LinkedIn targets corporate decision makers with managed travel content and Marcus’s direct outreach.
  • Google Business Profile captures local search intent from Brookhaven and Buckhead residents.
  • A monthly email newsletter keeps past clients and warm leads engaged between bookings.

Combined, these channels are expected to generate 30 to 40 percent of Year 1 new client inquiries.

(2) Referral program ($3,000/year)

Each successful client referral earns a $100 travel credit, budgeted for 30 referrals in Year 1.

Partner referrals come from wedding planners, event coordinators, and luxury realtors operating in Brookhaven, Buckhead, and Dunwoody. These partners encounter clients who are planning significant life events and need travel coordination.

A referred client costs less to acquire and converts faster than a cold lead. Referrals are expected to generate 40-50% of Year 1 leisure bookings based on Nicole’s experience at her prior agency.

(3) Local networking ($4,000/year)

Wanderlux keeps an active membership in the Brookhaven Chamber of Commerce and hosts a Travel Night at the office once a quarter. These are casual events, open to existing clients and their guests. No formal pitch, no ask. Just good conversation that naturally leads to referrals.

The team also shows up at local bridal shows and corporate expos a few times a year. It is a slower channel than digital, but the introductions tend to be warmer and convert better over time.

(4) Corporate outreach ($3,000/year)

Marcus runs all corporate prospecting directly. Target companies are identified through the Atlanta Business Chronicle and LinkedIn.

Through Q2 2026, outreach runs in the evenings while Marcus completes his transition. He uses that period for research and LinkedIn introductions to warm prospects before the first live meeting.

The opening offer is a free corporate travel audit, which gives Marcus a specific reason to reach out and gives prospects a low-commitment entry point.

The audit typically surfaces overspending and policy gaps that Wanderlux can address immediately. This channel targets 10 to 15 signed corporate accounts by the end of Year 1.

Client Retention & Upsell

Acquiring a client is the beginning, not the goal. Wanderlux targets a 40% repeat booking rate by Year 2 through four retention practices:

  • Annual review calls to plan the following year’s travel calendar
  • Birthday and anniversary reminders with personalized trip suggestions
  • Exclusive FAM trip-based destination offers for top leisure clients
  • Quarterly business reviews for corporate accounts covering spend, policy compliance, and upcoming travel needs

Booking & Sales Flow

Every leisure client follows the same six-step journey from first contact to post-trip follow-up. The process is designed to set clear expectations, deliver at every stage, and end with a referral request built naturally into the closing conversation.

Corporate clients follow a parallel track: annual contract, onboarding, monthly reports, and quarterly business reviews.

Booking & Sales Flow - business plan

Operations Plan & Management

Wanderlux operates from a dedicated office in Brookhaven with structured hours, defined daily workflows, and technology systems designed for a team of four.

Operating Hours & Scheduling

  • Monday to Friday: 9:00 AM to 6:00 PM EST
  • Saturday: 10:00 AM to 2:00 PM (by appointment)
  • Sunday: Closed
  • Emergency support: 24/7 via host agency after-hours line

Appointments are booked through Calendly, integrated directly with the CRM. Walk-ins are welcome during business hours.

Staffing & Team Structure

Two travel advisors are hired and onboarded before the April 2026 launch date. Onboarding includes CRM training, GDS access setup through Nexion, and a two-week shadowing period with Nicole before taking independent client bookings.

  • Marcus operates in a part-time capacity through Q2 2026 and transitions to full-time in July 2026.
  • Nicole and the two advisors carry a full operational load through the first two quarters. That constraint is factored into Year 1 corporate account projections.

The current four-person team supports a maximum of 60 concurrent active client relationships across three advisors at 20 clients each. When booking volume approaches that ceiling, the Year 3 advisor hire is triggered.

If one advisor leaves during Year 1, Nicole absorbs the active client load temporarily while a replacement is recruited. Based on current hiring timelines in the Atlanta market, a qualified replacement can typically be onboarded within 4 to 6 weeks.

At 922 projected bookings in Year 3, that threshold is expected to be reached by mid-year.

We also plan to add an admin and marketing coordinator at an estimated base of $45,000 to $50,000 when revenue supports additional costs. If required, we’ll add a third travel advisor at a comparable compensation structure to the existing advisors.

Compensation Overview

Role Year 1 Compensation Notes
Nicole Pratt (CEO) $65,000 Below market rate, preserves Year 1 cash flow
Marcus Pratt (COO) $55,000 Part-time through Q2, full-time from July 2026
Travel Advisor 1 ~$40,000 Base plus commission, classified as COGS
Travel Advisor 2 ~$40,000 Base plus commission, classified as COGS
Admin Coordinator $45,000-$50,000 Year 2 hire when revenue supports it
Travel Advisor 3 ~$40,000 Year 3 hire at 922 bookings/year

Neither owner draws above Year 1 figures until Year 2 profitability is confirmed. Salaries remain flat at $120,000 combined through Year 3.

Profits are retained to build cash reserves, fund the Year 3 advisor hire, and accelerate loan repayment. Owner compensation will be reviewed once the business is fully scaled.

Daily Operational Workflow

The schedule accommodates 12 to 15 client touchpoints per day across the team. Each advisor carries a maximum of 20 active client projects at any time.

A complex international itinerary takes four to six hours of research and proposal time. At 20 active clients with staggered booking timelines, an advisor delivers all proposals within 48 hours without quality slipping.

When Nicole’s slots are full, new referrals route to Advisor #2. If both are at capacity, incoming clients go on a waitlist with a callback within 24 hours. Nicole reviews every proposal before client delivery, a practice from managing eight advisors at her prior agency.

During Q1 and Q2, Marcus runs corporate prospecting during evening hours. Full-time corporate sales begin in July 2026. January through March is the highest-pressure period.

Consultations run at maximum capacity as holiday travelers begin booking summer trips. During peak season, existing client proposals are prioritized, and Saturday hours are extended by appointment.

Licensing, Insurance & Compliance

Wanderlux launches with all required registrations and coverage in place:

Technology & Systems

Wanderlux runs entirely on cloud-based tools, requiring no on-site server infrastructure.

Tool Purpose
Sabre / Amadeus (via Nexion) GDS access for flights, hotels, and packages
TravelJoy Primary CRM for client and booking management
Travefy Client-facing itinerary creation
QuickBooks Online Accounting and commission tracking
Google Workspace Email, calendar, and document collaboration
Zoom / Slack Internal communication and client video calls
Mailchimp Email newsletter and client campaigns
Canva / WordPress Marketing content and website management
Calendly Appointment scheduling integrated with CRM

Risk Analysis

Every new business carries risk. These are the ones most relevant to Wanderlux, and what the plan does to address each one.

1. Corporate accounts take longer to close than expected

Marcus is targeting 10 to 15 accounts by Year 1. If the close rate is slower, corporate revenue falls short.
The leisure segment and the $110,600 working capital reserve provide enough buffer to absorb a slower corporate ramp without impacting loan repayment.

2. Marcus’s transition delays corporate outreach

Marcus is part-time through Q2 2026. If that extends, corporate prospecting gets pushed further.
Nicole and the two advisors cover full operations through Q1 and Q2, and corporate targets are already back-loaded to Q3 and Q4 to account for this.

3. Host agency changes commission terms

Nexion’s commission split is standard but not guaranteed forever. If terms change, net revenue per booking drops.
Wanderlux would review alternative host agency arrangements and lean on Signature Travel Network’s preferred supplier relationships to protect margins.

4. Repeat client rate falls below 40%

Year 2 projections assume 40% of Year 1 leisure clients rebook. If retention runs lower, Year 2 revenue takes a hit.
The retention program, annual review calls, birthday reminders, and quarterly newsletters are built specifically to keep clients engaged between trips.

5. Key person dependency

Nicole is the primary revenue driver on the leisure side. If she were unavailable for an extended period, the business would feel it.
Both advisors are fully trained before launch, and all client details are logged in TravelJoy from day one, so no relationship lives only in Nicole’s head.

Financial Plan

Wanderlux’s financial model shows how Wanderlux makes money, what it spends, and how the business grows over three years. The numbers are based on the actual service mix, booking volume, and pricing strategy.

Travel advisory is a commission-based business with low fixed costs. There is no inventory, no equipment to depreciate beyond workstations, and no receivables sitting unpaid for months. That keeps the financial model straightforward.

Year 1 is close to break-even once you strip out the one-time startup costs. Year 2 turns profitable. Year 3 builds from there.

Startup Costs & Funding

Wanderlux’s startup model is asset-light. The majority of the $150,000 goes toward working capital, not equipment or buildout.

Expense Amount
Office furniture and fixtures $5,000
Computers and equipment (3 workstations) $8,000
Leasehold improvements (office buildout) $4,000
Marketing launch (website, branding, collateral) $10,000
Licenses and permits (LLC filing, seller-of-travel) $2,500
Professional services (legal setup, accounting) $3,500
Insurance deposit (6 months E&O + general liability) $2,400
Security deposit (office lease — 2 months) $4,000
Working capital reserve (cash) $110,600
Total Startup Costs $150,000

Startup Costs & Funding - business plan

Wanderlux requires $150,000 in total startup capital. $120,000 in SBA 7(a) financing from Community First Bank and $30,000 in owner equity from Nicole and Marcus Pratt.

Funding source Amount
SBA 7(a) Loan (Community First Bank) $120,000
Owner equity (Nicole & Marcus Pratt) $30,000
Total Startup Capital $150,000

The 80/20 debt-to-equity ratio is standard for SBA 7(a) financing. The $110,600 working capital reserve covers approximately six months of operating expenses, providing a sufficient runway through the slower Q1 and Q2 ramp period while Marcus completes his transition to full-time.

Financial Assumptions

Item Assumption
Average revenue per booking (blended) $500
Bookings per month Year 1: 53; Year 2: 64; Year 3: 77
Annual bookings Year 1: 640; Year 2: 768; Year 3: 922
Year-over-year revenue growth 20%
Revenue mix Leisure ~54%, Corporate ~28%, Group ~18%
Platform & GDS fees 5% of revenue
Direct labor (2 travel advisors) 25% of revenue (base + commission)
Payroll tax rate 10% (on both direct labor and owner salaries)
Owner/admin salaries (annual) $120,000 ($65,000 Nicole + $55,000 Marcus)
Accounts receivable (DSO) 15 days
Accounts payable (DPO) 0 days (commission model)
Inventory days 0 (service business)

Income Statement (Profit & Loss)

Category Year 1 ($) Year 2 ($) Year 3 ($)
Bookings (annual) 640 768 922
Total Revenue 320,000 384,000 460,800
COGS
Platform & GDS fees (5%) 16,000 19,200 23,040
Travel advisor labor (25%) 80,000 96,000 115,200
Payroll taxes on advisor labor (10%) 8,000 9,600 11,520
Total COGS 104,000 124,800 149,760
Gross Profit 216,000 259,200 311,040
Gross Margin 67.5% 67.5% 67.5%
Operating Expenses
Owner/admin salaries 120,000 120,000 120,000
Payroll taxes on owner salaries (10%) 12,000 12,000 12,000
Office rent/lease 24,000 24,000 24,000
Insurance (E&O + general liability) 4,800 4,800 4,800
Accounting and legal 6,000 6,000 6,000
Phone, internet, utilities 3,600 3,600 3,600
Ongoing marketing 18,000 18,000 18,000
Technology subscriptions (CRM, GDS, website) 7,200 7,200 7,200
Office supplies 2,400 2,400 2,400
Travel & trade shows (FAM trips) 6,000 6,000 6,000
Repairs and maintenance 1,200 1,200 1,200
Marketing launch (one-time) 10,000 – –
Licenses & permits (one-time) 2,500 – –
Professional services setup (one-time) 3,500 – –
Total Operating Expenses 221,200 205,200 205,200
EBITDA (5,200) 54,000 105,840
Depreciation 2,714 2,714 2,714
EBIT (7,914) 51,286 103,126
Interest expense 8,716 8,066 7,365
Net Income (Pre-Tax) (16,630) 43,220 95,761

Income Statement (Profit & Loss) - business plan

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Cash Flow Statement

Category Year 1 ($) Year 2 ($) Year 3 ($)
Beginning Cash 126,600 93,556 127,833
Operating Activities
Net income (pre-tax) (16,630) 43,220 95,761
Depreciation (add back) 2,714 2,714 2,714
Change in accounts receivable (13,151) (2,630) (3,156)
Change in prepaid expenses 2,400 0 0
Net Cash from Operations (24,667) 43,304 95,319
Investing Activities
Capital expenditures 0 0 0
Net Cash from Investing 0 0 0
Financing Activities
Loan principal repayment (8,377) (9,027) (9,728)
Net Cash from Financing (8,377) (9,027) (9,728)
Net Change in Cash (33,044) 34,277 85,591
Ending Cash 93,556 127,833 213,424

Cash Flow Statement - business plan

Opening Balance Sheet (at Launch)

Line Item Amount ($)
ASSETS
Cash (working capital + one-time expense float) 126,600
Inventory 0
Prepaid expenses (insurance + security deposit) 6,400
Gross PP&E (furniture, computers, leasehold) 17,000
Total Assets 150,000
LIABILITIES & EQUITY
SBA 7(a) loan (Community First Bank) 120,000
Owner’s capital — paid-in (Pratt family) 30,000
Total Liabilities + Equity 150,000

Balance Sheet (Years 1-3)

Line Item Year 1 ($) Year 2 ($) Year 3 ($)
ASSETS
Cash 93,556 127,833 213,424
Accounts receivable 13,151 15,781 18,937
Inventory 0 0 0
Prepaid expenses & deposits 4,000 4,000 4,000
Net PP&E 14,286 11,571 8,857
Total Assets 124,993 159,185 245,218
LIABILITIES
Accounts payable 0 0 0
SBA 7(a) loan balance 111,623 102,595 92,867
Total Liabilities 111,623 102,595 92,867
EQUITY
Paid-in capital 30,000 30,000 30,000
Retained earnings (16,630) 26,590 122,351
Total Equity 13,370 56,590 152,351
Total Liabilities + Equity 124,993 159,185 245,218

Balance Sheet (Years 1-3) - business plan

Break-Even Analysis

Item Value
Average revenue per booking (blended) $500
Platform & GDS fees per booking (5%) $25
Advisor labor per booking (25%) $125
Payroll taxes on labor per booking (2.5%) $12.50
Total variable cost per booking $162.50
Contribution margin per booking $337.50
Contribution margin (%) 67.5%
Annual fixed operating costs (Year 2 steady-state) $205,200
Break-even bookings per year 608 bookings
Break-even bookings per month 51 bookings
Break-even revenue (annual) $304,000

Loan Terms & Repayment Confidence

Item Assumption
Lender Community First Bank
Loan amount $120,000
Loan term 10 years
Interest rate 7.50% fixed (SBA 7(a))
Monthly payment $1,424
Annual loan payment $17,093
Interest expense (Yr 1–3) Yr 1: $8,716; Yr 2: $8,066; Yr 3: $7,365
Principal repayment (Yr 1–3) Yr 1: $8,377; Yr 2: $9,027; Yr 3: $9,728
Ending loan balance (Yr 1–3) Yr 1: $111,623; Yr 2: $102,595; Yr 3: $92,867

The SBA loan carries a monthly payment of $1,424 at 7.50% fixed over 10 years. Annual debt service totals $17,093.

There are no prepayment penalties on SBA 7(a) loans with terms over 15 years, though at 10 years, a 5% prepayment fee applies in Year 1, declining to 3% in Year 2 and 1% in Year 3.

Year 2 net income of $43,220 covers that payment with a debt service coverage ratio (DSCR) of 2.53x, well above the SBA’s standard 1.25x threshold.

Even if Year 2 net income fell 50% to $21,610, the DSCR would still hold at 1.26x, just above the threshold. The business would need to lose more than half its projected Year 2 profit before loan repayment became a concern.

Year 3 net income of $95,761 produces a DSCR of 5.60x. Wanderlux does not require additional financing at any point in the projection period to meet its debt obligations.

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Vinay Kevadia

Vinay Kevadia

Vinay Kevadiya is the founder and CEO of Upmetrics, the #1 business planning software. His ultimate goal with Upmetrics is to revolutionize how entrepreneurs create, manage, and execute their business plans. He enjoys sharing his insights on business planning and other relevant topics through his articles and blog posts. Read more